ATC Relay Terms of Service

1. What this covers

These terms cover the ATC Relay service from Navisphere Studios: the website, your account, the ATC Relay app, sessions on our relay, passes and chat. The Tower! airport downloads have their own terms.

2. Your account

You need an account to control a position and to use saved files. Give us a real email address, keep your password private and do not share the account. You must be at least 13 years old. We can suspend or close an account that breaks these terms or the Community Rules. You can ask us to delete your account at any time by writing to support@navispherestudios.com. We delete it within 30 days of your request, and copies in our backups are overwritten within 30 days after that.

3. Passes and free web sessions

A pass is a one-time payment that adds optional web access for a set length of time (30 days, 60 days, 6 months, 2 years or 5 years, depending on the pass). A pass never renews and never charges you again. If you buy a second pass while one is running, it starts when the first ends. Free sessions keep working with or without a pass. Buying a pass also gives you the permanent Supporter badge. The price is shown before you pay, and tax is added where it applies. Card payments are handled by Stripe.

Web sessions (sessions our server runs for you, without the flight simulator) use free web sessions. A free account earns 5 free web sessions every 7 days, counted from the day the account was created, and can keep up to 10. One is used when a web session has been played for more than 25 minutes; a session that ends at or before 25 minutes uses none. No more than 20 free web sessions can be used in any 30 days. When you have none left, or you have reached that limit, you cannot start a new web session until you can again, but a session that is already running is never cut off. An active pass, or support time we have added to your account, means web sessions do not use up your free web sessions. Hosting or joining a session with the simulator, joining a friend's session, and playing solo are not web sessions and are not limited this way.

4. Refunds

If you have not used your pass, you can ask for a refund within 14 days of buying it. Write to support@navispherestudios.com with your confirmation number. Refunds go back to the card you paid with, through Stripe. When a payment is refunded, that pass ends and its Supporter badge is removed. If you paid and no pass appeared, use “Check my payment” on the Passes page or write to us, and we will either fix it or refund you.

5. Disputes

If a payment is disputed with your bank, the pass is paused until the dispute is settled, and returned if it is decided in your favour. Please write to us first; we would rather fix it.

6. Using the service

Do not disrupt sessions, attack or overload the relay, try to get around limits, or use the service for anything illegal. Do not upload data you do not have the right to use. A session host is responsible for their own session.

7. Chat

Chat is covered by the Community Rules. Messages are not filtered automatically; players can report messages and our staff review them.

8. What you make

You keep what you create (schedules, gate files). If you choose to share it, you give us permission to store it and show it to the people you share it with.

9. Availability

ATC Relay is in early testing. It may change, pause or stop, and sessions can end without notice. We do not promise it will always be available or error-free.

10. Liability

To the extent the law allows, our liability to you is limited to the amount you paid us in the past 12 months. Nothing here limits rights you have by law.

11. Open airport data

The airport layout files we publish for download at open-data are made from OpenStreetMap data and are licensed under the Open Database License (ODbL) 1.0, not under these terms. Airport layouts in web sessions contain information from OpenStreetMap, made available under the ODbL 1.0. © OpenStreetMap contributors. Contains FAA NASR data (cycle 2026-09-03). Not FAA-endorsed. Not for navigation.

12. Changes and contact

We may update these terms and will change the date above. If a change matters to you we will say so on the site. Questions: support@navispherestudios.com.